Shipping policy
Currently we only ship orders within the United Kingdom.
Mainland UK Shipping Rates
Royal Mail Tracked 24hr (leave in a safe place if out)
Order Value £0–£49.94: £3.95
Order Value £49.95-£99.95: FREE
Order Value over £99.95: UPGRADED TO SIGNATURE REQUIRED FREE OF CHARGE
This service may be delivered to a safe place at your address if no one is home. Royal Mail determines the safe place according to their policies, and no signature is required.
We do not recommend this option for customers living in:
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apartment blocks
-
communal buildings
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properties without a suitable safe place
-
locations where parcels may be accessible to others
If you do not want parcels left in a safe place, you may opt out of Royal Mail Safeplace (see below).
Royal Mail Tracked 24hr – Signature Required (will not be left without signature)
Order Value £0–49.94: £4.75
Order Value £49.95-99.95: £1.00
Order Value over £99.95: FREE
This service requires a signature on delivery and will not be left in a safe place.
We strongly recommend this option for customers living in:
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apartment blocks
-
shared entrances
-
communal buildings
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any location where unattended parcels may be vulnerable
All high value orders (over £100) are sent on this service.
Delivery Timeframes
Royal Mail aim to deliver next working day, although occasionally it may take an extra day due to courier workload, weather conditions, remote postcodes or other factors outside our control.
An estimated delivery window will be shown at checkout and on product pages. We rarely miss this timeframe; however, if your order has not arrived as expected, please contact us so we can investigate promptly.
Almost all orders are dispatched same working day if placed before 2.30pm. Some orders may dispatch the following working day.
Delivery Policy – Safe Place, Communal Areas, Signature Services & Liability
All orders are dispatched using tracked delivery services. Delivery is considered complete once Royal Mail or the courier confirms delivery to the address provided, including safe-place delivery where permitted by the service selected.
Signature Required vs Non-Signature Services
At checkout, customers can choose between:
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Non-signature services (such as Royal Mail Tracked 24) – may be delivered to a safe place
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Signature-required services – will not be left unattended
By selecting a non-signature service, you accept that the courier may deliver your parcel to a safe place or to a neighbour if no one is home, and that the risk of loss or theft passes to you once delivery is confirmed by the courier.
If you live in a flat, apartment block, or property with shared entrances, we strongly recommend choosing a signature-required service for secure delivery.
Royal Mail Safeplace – Customer Opt-Out
Royal Mail may leave parcels in a safe place when delivering non-signature services.
If you prefer Royal Mail not to do this, you can opt out via:
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the Royal Mail App, or
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Royal Mail Customer Experience: 03457 740 740
If you have opted out, Royal Mail will attempt delivery again or take the item to the local delivery office.
Safe Place Deliveries
If Royal Mail or the courier leaves your parcel in a safe place, this is done according to the delivery service selected and the courier’s delivery policies.
Once the courier provides delivery confirmation — including GPS data, scan information or safe-place notes where available — the parcel is considered delivered to the address provided.
For orders sent using a non-signature service, the risk of loss or theft passes to you once delivery is confirmed. The Supplement Store cannot be held responsible for parcels that are removed or stolen after confirmed delivery when a non-signature service was chosen.
Communal Areas & Shared Entrances
Couriers may deliver parcels to communal areas, shared entry points or mailrooms if access to the individual property is restricted.
These areas are not considered secure.
Where a non-signature service was selected and delivery has been confirmed at the address, The Supplement Store cannot be held responsible for parcels that are removed, stolen or taken by third parties after delivery has been confirmed.
Customers living in flats, apartment blocks or shared-entrance properties are strongly advised to select a signature-required service at checkout to ensure secure delivery.
Proof of Delivery
A courier confirmation showing delivery to the address provided — including GPS coordinates, tracked delivery scan, or safe-place information — will be treated as proof of delivery.
Non-Receipt Claims
If you believe your parcel was misdelivered, please contact us as soon as possible so we can raise an investigation with the courier.
Claims for non-receipt must be made within 7 days of the recorded delivery date.
Extended Delivery Time Zones
The following postcodes are excluded from Royal Mail’s next-day aim:
Zone 2 – Highlands & Islands:
IV
HS
KA27–28
KW
PA20–49, PA60–78, PA80
PH17–26, PH30–44, PH49–50
ZE
Zone 3 – Northern Ireland & Isles of Scilly:
BT
TR21–25
These areas may take 1–2 additional working days.
Channel Islands Shipping
Royal Mail Tracked 24hr (leave in a safe place if out)
Order Value £0–£49.94: £4.75
Order Value £49.95-£99.95: FREE
Order Value over £99.95: UPGRADED TO SIGNATURE REQUIRED FREE OF CHARGE
Royal Mail Tracked 24hr – Signature Required (will not be left without signature)
Order Value £0–£49.94: £5.75
Order Value £49.95-£99.95: £1.50
Order Value over £99.95: FREE
Transit times differ from mainland UK:
Royal Mail Tracked 24: approximately 2–4 working days
Transit times may vary because Royal Mail now sends parcels to the Channel Islands by ferry.
Liability for Safe-Place Deliveries
As described above, we will not be held liable for the loss of parcels delivered to a safe place where a non-signature service was selected and the courier has provided delivery confirmation (including GPS or safe-place information where available).
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